Smartthings welcome code not working. The contact us phone number suggest using livechat SmartThings enquiries for Canadian customers, please visit https://www. Hi all I need some help. Hey everyone I’m in need of some help. com/ca/support/smartthings-support/ Ok i will report this to support, if you go to notifications i have noticed you can still click on smart lock guest access and it pops up like its working fine, you can delete the codes One of my locks is missing from the drop down list but others seem to work. Jul 3, 2025 · Hi, @EpicRain, Welcome to SmartThings. If I go to add a new device, it says I don’t have a hub connected, but no indication on HOW to actually do Why is my SmartThings app not working? The SmartThings app isn’t working because the WiFI is unstable, congested, obstructed, and has low bandwidth. I have tried using my WiFi on phone and LTE, I have tried smartthings app on iOS and Android. Took me a while to find the Welcome Code (didn’t realize it had a battery cover, under which was located the code and serial number). I followed all of the instructions and suggestions, including installing Samsung’s own browser. Circling back to this thread as I’m running into the same issues again today. Hub v1 switch pdf manual download. During reconnection it asks for the welcome code (which I can’t find). I’m on my dev account and I see the hub listed there as well. I’ve heard that the serial number may work as alternative claim code. SmartThings app crashing or missing devices. Hello all, hope this is in the right place and someone can help! I have moved house and misplaced the welcome code for my SmartThings hub. @Itati @nayelyz could you help me get a welcome code (I saw you tagged on a similar post)? My serial number is I’ve recently purchased a 2nd hand Smartthings hub which is asking for a welcome code when I try and add to my Smartthings app. I’ve tried to contact Samsung/Smartthings and I’m am getting no where, can anyone advise? I have a V3 hub which is configured by a bar code, however the app is asking me for a code to punch in. although i do have the hub serial number. Nothing since. com and logged in with my smartthings account. My Huawei P20 Pro phone is refusing to load either of the log in pages on both SmartThings apps. I used the welcome code and connected to the hub, waited for updates to complete, etc. co. Why did Samsung buy SmartThings if it’s not worth the investment to I'm using Smart Lock Guest Access to remotely add lock codes for a short term rental. Welcome code in my app, but I just get the error “Invalid Claim Code” whenever I put it in. I have a gen 1 hub, and the app forced me to upgrade to the samsung app. To complete the setup, follow the on-screen instructions on your phone. I dont have the welcome card and the sticker inside the battery compartment is partially rubbed off. Cleared all data/cache and force stopped the apps. The experience is always fairly buggy and I'm used to that, but this seems to be a more significant issue. I emailed the smartthings support email over ten days ago. Upon speaking to support they advised me to email support@smartthings but it has been two weeks now and no response so I am unable to use any of my smart devices! Can anyone offer anything else I can try please!? I purchased this device from someone on Ebay, so I am definitely not the first owner, however everything that I have read says that shouldn’t be an issue!!! I have also contacted samsung’s help desk, however they keep telling me that I need to reset the hub, and have had no other input. Doh!! Obviously this was a bad idea made worse but the fact I did not remember about the Welcome Code and I cant find it. live chat was a mess - giving me I went to install my hub and its asking for welcome code… I threw my box away… how do I get this thing working? Cant get customer service to respond… You can’t proceed without the code, and you can only get the code from the paper that came with the hub or from ST support. I have called Samsung. Used my Samsung tablet to sign in and have it working. Hi everyone I just bought the smart things hub and was following the steps to get everything working but after I created the account it keeps giving me an error after I enter the welcome code. Android. I contacted Samsung and they said the fix is a factory reset. I have been going in circles with Livechat who after 40 mins decided the could not help me. K. The code is never actually reset, they just look it up somehow. I believe I need a welcome code but I don’t have one. There is no way around it. But the devices are not recognized by the app and when I scan the QR codes on the thermostat display and in the air conditioner operating instructions, it says: “Unsupported QR code”. There displayed on the dash but when selected just get “ could not connect to smarttings service” any ideas ? Good morning, I have a SmartThings hub STH-ETH200 with serial number 4000193495. Installed the classic app, now it’s doing the same thing. If I factory reset I lose all my configurations (about 3 years worth). I was on the original v1 kickstarter, got the v2 at some point, and I’m not sure I ever set it up. If your device will not connect to SmartThings, or if setup stops at a percentage and will not continue, this guide will make sure you have everything you need to complete the setup. Scenario - new hub, bought from Amazon, got the card and the app (classic, android) but the app is not accepting the code. There were ten (10) messages total. 3rd - Just make sure that your Samsung App is setup with the right account. All the same issue. I get the errors in the pictures. In an attempt to work through my home network drops, I removed my Smartthings hub (STH-ETH-200). I installed the door lock at our new place today. I setup a new smartthings hub today. smartthings. Where do you find it on your account? Or how do you attach a hub to a new account without it?. I was looking for a smart app to send text notifications based on unlock codes used. I have done factory reset. We recently moved into a new house. I have already done the hard reset suggested which didn't help. Tried classic app only, and it’s doing the SmartThings hubs act as the brain of your smart home - allowing you to add and control Zigbee, Z-Wave, and LAN-connected devices. In the ST app the device is present. I have tried both wired and wifi connections. working with support over the holiday, I learned I needed to have a call to get the welcome code. So I wanted to get started early and check out the app before I got my hub. I have the newer version of the Smartthings app and the hub is connected over there. Tried contacting the norwegian support (live i norway), but no luck. I setup my account in the app, and set up my location so I could at least move around in the app. Now I need zwave support again, and remembered I had it. Nov 6, 2025 · Fix SmartThings connection issues, offline hubs, and app problems fast. It was such a relief to see it work seamlessly! Are you looking to get the most out of your SmartThings setup? If so, youve come to the right place! In this article, youll find a step-by-step guide for obtaining and activating a SmartThings Welcome Code. Is this related to a new driver or update? Or is this something I should be concerned about? The Smarthings app shows the codes being set in the logs. Good morning, I have a SmartThings hub STH-ETH200 with serial number 4000193495. If you’re new to SmartThings, you can access Virtual Home within the SmartThings App where you can try out key features and simulate the control of devices - without having to own them. I have a used ST v2 hub that I need to retrieve the welcome setup code. I’m looking for the activation code for my hub after throwing away the box. I reset my hub to try and fix the Zwave problem following recent firmware upgrade. I can’t see or set the codes in Smartthings, (either How To Fix SmartThings App Not Working (Full 2025 Guide)In today's video we cover how to fix smartthings app not working,smartthings app not working,smartthi If the SmartThings app is not discovering your LAN devices, there are a few things you can try, such as closing and reopening the app. is there an email i can email the serial number to to get the welcome setup code. Well cover what a Welcome Code is and why its beneficial for your SmartThings setup. I can’t find the welcome code and have been chasing SmartThings customer service from the last 5 days and all I am getting is auto response. I’ve emailed support and included a picture of the serial number and replied to their email with account details After you press “Invite Guest”, you type in a code for the lock and you then hit “Create Code” in the bottom right of the screen to submit the change. The new app does not appear to have this functionality and the IDE doesn May 4, 2025 · The Solution: After some research and a bit of persistence, I discovered that SmartThings hubs have a built-in recovery feature! By holding down the reset button for about 10 seconds, the hub enters recovery mode and generates a new welcome code. My phone number has not … I have the SmartThings Hub from within Samsung Connect Home (3 Pack). I followed a guide another user uploaded here, involving downloading an old version View and Download SmartThings Hub v1 manual reset online. It acted as if I was a new user and didn’t recognize the hub, even after logging in. Additionally it won’t let me delete or create codes. Re-p Hi Guy having a issue, my Xiaomi Devices work fine on my SmartThings classic app iOS but the new smartthings app doesn’t work at all. I’ve recently bought a SmartThings hub but when I went to register it using the code I didn’t notice my phone was logged into an old dormant Samsung account so it used that to register. Just got a new phone (Samsung Galaxy Note 9). But I enter the Welcome Code and still get “Can’t connect - network or connection error” (or wording to that effect) . I have emailed support@smartthings. Hub had to be soft resetted due to losing connection. Nothing works. I’ve tried the Hi there. This has worked in the past but now I never receive the code. It asks for a (Welcome) Code to … SmartThings Hub: Connect your Hub The unique 6-character Welcome Code for the Samsung SmartThings Hub (Hub v2) is packaged with the Hub and located on a card under the Hub's tray in the box. I get a notification when it is unlocked still. With my hub now reconnected, I have not yet been able to reconnect any motion sensor. is it a paperweigh now? I have factory reset my Hub (pre 2018 model) and now it’s asking for welcome code to setup. Uninstalled app. After resetting it, I can no longer configure it because it asks for the welcome code inside the box, which I no longer have. Sent support the logs 2 days ago, added a photo with the hub + welcome card 2nd - If you have already setup your Smartthings on another device all your settings are stored on the Smartthings API website so you should not have to use a welcome code on another device. However, I want to use the SmartThings mobile App vs Samsung Connect. So now nothing works. For a welcome code, you need to either contact the SmartThings help desk or tag one of the very helpful SmartThings staff on this forum. It also will not unlock I have a brand new hub (IM6001-V3p01) from Best Buy factory sealed and I get hub not found constantly. This “Create Code” option is greyed out and I can’t click it and therefore can’t add a code. Meet the new SmartThings innovative features that enhance home automation and simplify your daily life. Hi, I’m trying to set up an old SmartThings v2 hub I found. You can also find out more about which non Samsung devices work with SmartThings and learn about our latest features on this page. Went to my hubs, and Hi, So I’ve factory reset my Smartthings Hub v2 and don’t have the welcome code to re-setup the device. I have a brand new SmartThings Hub straight out of the box and when I go to set it up I am told "Your Code is invalid". Connect shows the SmartThings Hub is active. I setup 2 locks and 2 thermostats along with some routines. Asked twitter support for help. The seller has provided what he believed to be the code but it was nine characters including lower case which, unsurprisingly, didn’t work. For the last two days I’ve tried to log into the Smartthings ide and after I log in it says it’s going to send me a text with a code. Went to developer. This came with the new SmartThings app pre-installed. It must match the Smarthings API website Login and Password. I get my hub today, set it up, but there’s no way that I can find to actually now add the Hub after the fact. I have the green/red blinking light. App maintenance, downed server, and enabled “Power Saver” mode can cause the app to shut down automatically. I use the classic app to promote my devices to other systems, such as Alexa, etc. Now it wants the code to my hub, which for some reason didn’t automatically get tranferred. Additionally, short codes are not blocked by my service provider (T-Mobile) either, as I receive and reply to other short codes without issue. The V2 hub is still a solid choice (I still use mine). SmartThings Wifi and Connect Home are Wi-Fi Hubs that provide a mesh Wi-Fi network with extended range. iPhone. Hi folks I’m new here, hopefully this is the correct forum to post this. I have the code which was in the b… Your smart devices will appear as Online or display their status in the SmartThings app unless something is wrong. The app has no ties into the type of device you are using…it is compatible with ANY SmartThings implementation; however, that is not to say the ‘base’ (the SmartThings app itself) isn’t causing the issue. When you first sign into the SmartThings app, the app will ask permission for SmartThings to use these location Or, if your Hub has a Welcome Code, like a SmartThings hub v2, tap SmartThings Hub 2015 (STH-ETH & Others). How do I connect and control all these devices with SmartThings? Im trying to login to my SmartThings hub sth-eth200 and its asking me for my welcome code which I can’t find please could you help me with a new code? SmartThings makes your home smarter. uk for the welcome code, any help on question 2 would be great. My code still works too unlock it but the others I have set up don’t. Check if the device is on or try resetting the connected hub. I have bought the hub in 2016 in the USA due to it not being available in Europe. Is it possible to retrieve it? Tap the Gear (⚙) Mobile Presence in SmartThings Adding your phone as a mobile presence lets SmartThings know when you come and go using the same location services that your smartphone or cellular-connected tablet uses every day. Have had SmartThings working for a couple of years. Everything was working fine. Back in 2018 the smartthings environment was in a horrible state and I stopped using smartthings. This allows you to connect and control SmartThings products and the many third-party products that work with SmartThings. Is there a way to get the welcome code? lost mine and after a reset it needed it again. samsung. I live in the Netherlands and have used the hub for several years in the Netherlands without any issues on the old smartthings classic app. How do I reset my Welcome Code? Each SmartThings Hub is designated a unique six-character Welcome Code that must be entered to activate the Hub. All my other Samsung products are registered to a current SA so I tried to change the hub over without success. Reinstalled app. I tried a 30 seconds push to factory reset, waited 10 minutes, light is green again, no change, the app still provides no feedback on why my code is bad, but the code turns red when I enter it. Samsung U. One autoreply asking for permission, which I responded to. Also for: Hub v2, Hub v3, 2013, 2015, 2018. The SmartThings app is used to set up and control any SmartThings e Samsung devices are even mentioned as a special category in the app. Must be 30 messages deep into that conversation and going in circles. website doesn’t provide any support (Chat or Call) for SmartThings. Hoping someone else has have similar issue and Today at 12:15 Pacific time, the Smartthings app on my phone and the Family Hub in my fridge reported that guest codes had been set, unset or changed. Step-by-step troubleshooting guide for devices, routines, and automation errors. Feb 2, 2019 · The Smartthings Classic app will not connect to my hub even when I use the code under the hood of the hub. My welcome code appears to be invalid even after I have done all forms of resets and reboots, what is the problem??? Hi all - just got my first SmartThings kit and got it set up. Force-stop and clear cache via phone settings, update to the latest version, and ensure stable Wi-Fi or 5G. I have tried both the original Samsung brand and Aeotec . Where is this code? I originally bought a display model and had it reset when i first got smartthings, but i don’t know if that’s relevant. It’ll not work if the app, phone, and router have outdated software and firmware. I’ve reset the unit multiple times, tried connecting the For the record, I accepted the possible data charges notification that displays when responding to the 844647 number, and I certainly don't have the number blocked. uf8y, h3ls6, wnmyu, yslv, 6agul, ksrcp, pdajm, rqhk, uukblx, eq58,